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 DO YOU WANT TO MAKE A RETURN? HOW DO I DO IT PLEASE?

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To make a return  a guide will be created with your data and our data. 

You must send an email tolomasboutique@hotmail.com

Full name

Phone

Mail

Reason for return 

Date of purchase

Address 

Product Photo 

Product for which you want to change it

 

 

 

 

Excuse me, how long do I have to return the product?

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We want you always_to be_satisfied, so you can make changes within1 (one) to 2 (two) business days(48 hours maximum after your purchase) after having made your unique purchase in our online storelomasboutique.com.

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 Our team performs an inspection of all your products at the time of packaging to ensure that each and every one of them is new, the correct size and free of defects. This process helps us verify the quality of each product individually and provide better service; thus preventing any client from damaging or modifying the products in order to intentionally make them candidates for exchange and/or return due to factory defects. Si el equipo considera o descubre que el producto ha sido manipulado de alguna forma por el cliente; se perderá_cc781905-5cde-3194-bb3b- 136bad5cf58d_automatically the right to make any type of change or action. And that person who acted in "bad faith" will be immediately notified to other nationally and internationally renowned stores and electronic market brands by tracking their IP ADDRESS.

All products must be in the same conditions that they were delivered to the customer for the first time so that their change can be authorized. Our team does not accept complaints, claims or protests if the product shows signs of having been used, washed or mistreated; since these conditions annul the right to make all kinds of changes indisputably.

In no way will our team reimburse any cost/expense without prior authorization.

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• No changes will be made once the granted time expires 

• If you bought a product and ordered it with gift ticket , you will only be entitled to a period of 15 days max. to be able to change it. After that date no change or refund can be made.

• The person who made the purchase is the same person who performs the exchange process.

• If it is not sent within  de (5 days), the return process will be cancelled.

• Shipments are always paid by the customer, because each product we specify the size you should order, so it is important that you read the size recommendation.

• No "happens" packages will be accepted under any circumstances.

• No cash refund or transfer will be accepted. Only one store credit will be made so you can use it within 30 days 

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• If the product has a factory defect, notify it immediately to check your complaint and follow up, but for that we inspect the products before sending them, in order to offer you a better service, since that our quality department takes care of that. We do not accept that the same client handles the footwear or damages it incorrectly. If so, we will ensure that you as a client are notified to other companies.

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Remember that if your product is not available, you will receive a coupon so you can use it in our store, you will not be refunded.

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• Promotional products are not eligible for exchanges or returns.

• If you gave your shipping address wrong, we are not responsible for your package.

• Does not apply returns on accessories

• Remember that to make the discount codes valid your purchases must be greater than a $500 pesos.

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